Welcome to our FAQ section. Here you'll find practical answers to our most common questions regarding service areas, licensing, emergency call-outs, pricing, and safety standards in Kuala Lumpur and Selangor.
Work is carried out with attention to electrical safety and applicable Suruhanjaya Tenaga requirements. Personnel requirements depend on the job scope.
Yes. Our electricians are available 24 hours a day, 7 days a week across Kuala Lumpur and Selangor for emergency electrical repairs and troubleshooting.
We proudly serve all districts in Kuala Lumpur and Selangor. This includes areas like Ampang, Cheras, Wangsa Maju, Setapak, Petaling Jaya, Shah Alam, Subang, Puchong, and the surrounding regions.
Same-day appointments may be available, subject to technician availability and location. Call or WhatsApp for current availability.
Charges depend on inspection, job scope, materials, and site conditions. Pricing is explained before approved work begins.
Yes. We provide digital or printed quotations for all non-emergency jobs before starting any work for full transparency.
Most products supplied by Civasakthi Enterprise include a minimum 1-year warranty. Some products may include longer manufacturer coverage. The exact period and applicable terms will be stated in the quotation, invoice or product documentation.
We accept cash, bank transfer, and major e-wallets such as Touch ’n Go and Boost. Company invoices are available upon request.
Follow-up support is available based on the agreed scope of work. Please ask what applies to your job before work begins.
Inspection and reporting options depend on the job scope and applicable requirements. Contact us to confirm what documentation is available.
Please ask us for current insurance information applicable to your job before work begins.
Contact us to discuss the work required. Any TNB coordination depends on applicable TNB and Suruhanjaya Tenaga requirements and the job scope.
EV charger installation is available for residential and commercial properties. Site suitability and applicable requirements are confirmed before work begins.
Yes. We offer CCTV, alarm, and smart home wiring installation throughout Kuala Lumpur and Selangor.
Yes. Our electrical service team handles high-capacity electrical systems, 3-phase wiring, and preventive maintenance for factories and commercial buildings.
You can reach us 24/7 at 014-6275203 or message us directly via WhatsApp.
Contact us by phone or WhatsApp to discuss your needs. Any consultation, site visit or inspection scope and applicable fee will be confirmed before scheduling.
Immediately turn off the main switch if safe to do so, and contact our 24-hour hotline at 014-6275203. Assistance depends on current technician availability and location.
